Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.

Non-returnable items include but are not limited to:

  • Perishable goods (e.g., food, flowers)
  • Newspapers or magazines
  • Intimate or sanitary products
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Books with obvious signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank, as there is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items are eligible for a refund; sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and mail your item to:4341 Natural Bridge Ave, St. Louis, MO 63115.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping Returns

To return your product, mail it to: 4341 Natural Bridge Ave, St. Louis, MO 63115.

You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

For questions related to refunds and returns, please contact us at [email protected] .